Welcome! Get 5% Off Your First Purchase
Welcome! Get 5% Off Your First Purchase
FAQ
Everything you need to know about shopping with Red Vanilla. Can’t find your answer? Reach out on the Contact page, and we’ll help.
How long does delivery take?
Orders are delivered within 10 – 12 days anywhere in India. Your order will be processed within 1-2 business days of being placed, and delivery timelines begin from the date of dispatch. Remote and non-metro pin codes may take slightly longer.
How much does shipping cost?
We charge a flat shipping fee of ₹200 on all orders across India. There are no additional handling or packaging charges, and the fee is displayed at checkout before you pay.
Do you ship internationally?
Not at the moment. Red Vanilla currently ships within India only. We're working on international delivery; to be notified when it launches.
Do you deliver to my PIN code?
We deliver to most PIN codes across India through our courier partners. If your location isn't serviceable, you'll see a message at checkout when you enter your delivery address.
Will I be charged for shipping on exchanges?
No, there will be no charges for shipping on exchanges.
Can I cancel my order?
Yes, you can cancel your order within 1 – 2 hours of placing it. After that window, the order enters processing, and we're unable to cancel it or make changes.
Can I change my size or delivery address after ordering?
Changes are possible within the same 1 – 2 hour window after placing your order. Contact us at 8146193056 as soon as possible, and we'll update it if the order hasn't entered processing.
How do I track my order?
Once your order ships, we email you a tracking link. You can also track it anytime from the My Orders section of your Red Vanilla account.
Do I need an account to place an order?
Yes, you need an account to place your order.
I received a wrong or missing item — what do I do?
Write to us at redvanilla.in@gmail.com within 1 - 3 days of delivery with your order number and a photo of what you received. We'll arrange a replacement or refund at no cost to you.
What's your return policy?
We accept returns within 7 days of delivery for defective items, any fitting issues only. If your piece arrives damaged or with a manufacturing defect, we'll refund or replace it. you can view our return and refund policy for more information.
What's your exchange policy?
Size exchanges are accepted within 7 days of delivery, subject to stock availability. The item must be unworn, unwashed, and returned with all original tags and packaging intact.
How do I start a return or exchange?
Email redvanilla.in@gmail.com or message us on WhatsApp at 8146193056 within 7 days of delivery with your order number and photos of the item. Our team will confirm eligibility and arrange a reverse pickup
What condition does the item need to be in?
Items must be unworn, unwashed, and undamaged, with all original tags, labels, and packaging attached. Pieces that show signs of wear, alteration, or washing are not eligible for return or exchange.
When will I receive my refund?
Refunds are processed within 5 - 7 days of us receiving and inspecting the returned item. The amount is credited to your original payment method.
Where are Red Vanilla pieces made?
Every Red Vanilla piece is made in India. We work with in-house atelier/partner units in Haryana and oversee fabric sourcing, construction, and finishing so each garment meets our quality standard.
What payment methods do you accept?
We accept UPI, credit cards, debit cards, net banking, and digital wallets. All payments are processed through a secure, encrypted gateway — we never store your card details.
Do you offer cash on delivery?
No, we don't accept COD.
How do I choose the right size?
Each product page includes a detailed size chart with garment measurements. If you're between sizes or unsure, write to us at redvanilla.in@gmail.com and we'll recommend the right fit.
How should I care for my Red Vanilla garment?
Follow the care label sewn into each piece. Most of our garments are best dry-cleaned or gently hand-washed.